What this privacy policy will cover:

1. IMPORTANT INFORMATION AND WHO WE ARE
2. WHAT INFORMATION WE COLLECT
3. HOW WE COLLECT THE DATA
4. WHY WE COLLECT THIS INFORMATION
5. INFORMATION COLLECTED BY USING OUR WEBSITE (GOOGLE ANALYTICS)
6. HOW LONG WE STORE YOUR INFORMATION
7. DISCLOSURE OF PERSONAL INFORMATION
8. DATA SECURITY
9. YOUR RIGHTS
10. ACCESSING YOUR INFORMATION
11. COMPLAINTS
12. CHANGES TO THE POLICY

1. IMPORTANT INFORMATION AND WHO WE ARE
By visiting this website, you are consenting and agreeing to the practices described in this policy. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed by us. It also informs you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
The data controller is Brain Partners Equine Vets Ltd, Dikler Farm, Fosseway, Lower Slaughter, Cheltenham, Glos, GL54 2EY
Company Number 07770179
This version was last updated on 26/05/2020 and historic versions can be obtained by contacting us.

2. THE INFORMATION WE COLLECT
Identity Data (Including first name, last name, title)
Contact Data (billing address, email address, telephone numbers)
Patient Data (names, breed, gender, microchip number, insurance details, medical history)

3. HOW WE COLLECT THE DATA
We use different methods to collect data from and about you which include:
- information given when booking an appointment, either by email or telephone
- forms completed on admission of the patient
- subsequent communications by phone, email or post
- information provided by agent, trainer or transporter

4. WHY WE COLLECT THIS INFORMATION
- To register you and your horse with the practice
- For internal record keeping and clinical governance
- To communicate with you in connection with your horses health
- To record health and treatment history and apply fees to your account
- To deal with legal queries and comply with legal obligations

5. INFORMATION COLLECTED BY USING OUR WEBSITE (GOOGLE ANALYTICS)
All of the data collected by google is anonymous and you can view Google’s Privacy Policy on their website. We use this to understand how people use our website.

6. HOW LONG WE STORE YOUR INFORMATION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Any clinical history will be stored for a maximum of 7 years after the end of our relationship with you unless we require the data in relation to a claim, for legal reasons or are required to remove data from our records.

7. DISCLOSURE OF PERSONAL INFORMATION
We would only pass your details on in the case of non-payment of your invoice, your contact details will be passed to a third party for debt collection.

8. DATA SECURITY
We are committed to protecting your personal information. All electronic information kept by us is on secure servers. All archived paperwork is kept in a locked room with limited access.
We may transfer your data outside the European Economic Area e.g. animal transport/export and will only do this on your specific instruction.

9. YOUR RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
- Request access
- Request correction
- Request erasure
- Request the transfer of your personal data to you or to a third party
You can exercise your rights by contacting the data controller at Brain Partners Equine Vets Ltd, Dikler Farm, Fosseway, Lower Slaughter, Cheltenham, Glos, GL54 2EY on 01451 820445 or This email address is being protected from spambots. You need JavaScript enabled to view it.

10. ACCESSING YOUR INFORMATION
You have the right to a copy of the information we hold about you. You may make an access request in writing to the Data Protection Officer.
Any access request will be processed as required by law, will be free of charge and processed within 30 days.

11. COMPLAINTS
If you are not satisfied with the processing of your data, you have the right to submit a complaint to the Information Commissioner's Office (ICO), which is the supervisory authority for data protection in the UK.
We request that you first bring any complaint to our attention before contacting the ICO so that we may take appropriate action to resolve the issue.

12. CHANGES TO THE POLICY
This policy may be amended at any time.